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New Models of Collaboration for Delivering Government Services

Summary

Publications & Results Press Releases & News Stories

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Scope of Work

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Publications & Results
Online Resources (1)
Online Resource
Thu, 01 Jan 2004
Governments around the world are experimenting with public service delivery systems that rely on cross-boundary collaboration among government agencies or between government and the private and non-profit sectors.This guide focuses on the key elements of these new working arrangements of particular importance to the people who will design and manage them.

Reports (2)
New Models of Collaboration: An Overview Cover
Governments around the world are experimenting with public service delivery systems that rely on cross-boundary collaboration among government agencies or between government and the private and non-profit sectors. This Overview summarizes a more complete guide that presents the success factors and case studies for 12 collaborations from around the globe.

Collaborative partnerships in the public sector are helping to pave the way for new innovations in information and service delivery. This white paper summarizes the findings of a preliminary review of collaborative public sector service delivery methods.

Journal Articles and Conference Papers (1)
Journal Article Cover
Sharon S. Dawes and Lise Prefontaine
Communications of the ACM, Volume 46, Number 1, January 2003, pp 40-42 >Download PDF
More and more government agencies are creating collaborative relationships to improve services they provide. This article presents a summary of an international research project that is studying eleven collaborative partnerships developed to deliver government information.

Public Events

International Colloquium: Public-Private Partnership: For Improved Government performance

October 24-25, 2002
Quebec, QC, Canada

Round tables, plenary sessions and workshops presented actual cases that addressed numerous questions raised by the implementation of public/private partnerships:

  • How well do public/private partnerships promote better government performance?
  • What are the issues and challenges faced by public/private partnership managers?
  • What types of partnerships have been developed to date and how have they progressed over the course of the project?
  • What are the conditions for success (double leadership, transparency, etc.)?
  • What kinds of traps should be avoided (pseudo-partnerships, ultra strict terms and conditions, etc.)?
  • What kinds of problems can be solved by public/private partnerships?
  • And what can be said about political accountability, quality of services, organizational culture shock and performance indicators?