May 26, 2015
Sponsored by the NYS Administrative and General Services Cluster (AGS), students from CTG Program Director Donna Canestraro’s ‘Building a Case for IT Investments in the Public Sector (PAD 650)’ class at the University at Albany’s Rockefeller College of Public Affairs and Policy presented their final projects on May 13th, culminating their semester long work conducting a business analysis of existing processes within the Governor’s Office of Employee Relations (GOER). GOER, whose IT services are provided by AGS, is seeking a tuition benefits and customer relationship solution to automate processes that are currently paper based.
Students’ presentations provided AGS with an analysis of what considerations would need to be made if they were to automate the current processes and implement an enterprise solution. Additionally, each student developed workflows and requirements for the requested program and included a detailed written report outlining the project findings and recommendations. These presentations were the second and final phase of a semester long project.
The PAD 650 class presents a formal methodology for making IT investment decisions including problem definition, stakeholder analysis, process analysis, best and current practices, technology awareness, and case building. The class is based on CTG’s Making Smart IT Choices: Understanding Value and Risks in Government IT Investments"