The aim of the minitrack is to bring together various mGovernment solutions in terms of technology, applications and services. The minitrack will bring together real-world mGovernment examples and their development, implementation and evaluation as a foundation for developing concepts, frameworks and models, that can be used to study the challenges and opportunities for m Government. The question of ensuring a user centred approach to mGovernment solutions is of special interest and the track focuses on the individual and government levels of analysis. We invite papers that test and expand our current understanding of the issues in the area of mGovernment. We particularly welcome controversial pieces that will challenge our thinking regarding taken-for-granted assumptions based on eGovernment, models, and research practices. Possible topics include (but are not limited to):

• How does mobility affect public services as service providers?
• How does mobility affect public service organisations as service users?
• Methods to evaluate customer experience of mGovernment applications.
• Factors influencing users’ choice to use mobile channels for government access
• How and why could mGovernment applications be useful to people?
• What kind of successful mobile applications have been developed?
• The Transition from eGovernment to mGovernment
• M-Government technologies as infrastructure for service organisations
• M-Government applications and services
• M-Government impact on government
• M-Government and country cases
• M-Government and city cases
• The future and the potential of mGovernment