This class introduces the interaction of policy, management, and technology in the design, operation, and evaluation of government operations and public services. It relies heavily on case studies to illustrate how these domains play out in real situations in single organizations and in interorganizational, intergovernmental, and intersectoral settings.

Guest lecturers provide real life context to the information theories and strategies taught in the class.

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This class formalizes CTG’s Making Smart IT Choices methodology covering problem definition, stakeholder analysis, process analysis, best and current practice research, technology awareness, and case building.

Class projects present students with opportunities to work on real life challenges facing government agencies. Click here for a sample of recent projects.

Guest lecturers round out this class by providing case studies and lessons learned by experts in the field.

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