About CTG: people

Natalie Helbig

Senior Program Associate

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Specialty

Information use and management in public organizations
Public management
Digital divide and e-government

Upcoming and Recent Events

June 17-20, 2013, CTG to Help Organize dg.o 2013 Conference ▼

The 14th Annual International Conference on Digital Government Research (dg.o 2013) will focus on the theme, From e-Government to Smart Government. Natalie Helbig and Theresa Pardo are Track Chairs, Teresa Harrison and Jana Hrdinova are Panel Chairs, and Sharon Dawes and J. Ramon Garcia are co-chairs of the Doctoral Colloquium. Natalie, Theresa, Teresa, Sharon, and Ramon are also on the Program Committee. The dg.o meetings are an established forum for the presentation, discussion, and demonstration of interdisciplinary digital government research, technology innovation, applications, and practice. This year's conference is hosted by the Faculty of Business Administration at Laval University. Paper submissions are due February 1, 2013.
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April 10-12, 2013, CTG to Help Coordinate Policy Informatics Session at IRSPM2013 ▼

CTG and collaborators will coordinate a panel of papers that focuses on the emerging role of policy informatics in supporting public policy and governance at the International Research Society for Public Management (IRSPM) annual conference. Hosted in Prague, Czech Republic, the 2013 conference is expected to bring together academics and practitioners from different world regions addressing issues related to the topic of the conference.
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November 8-10, 2012, CTG and Collaborators Organize Roundtable at APPAM 2012 to Discuss Policy Informatics ▼

This year’s roundtable, Advancing Policy Informatics at APPAM, will explore how policy relevant information and data have changed over the past few years and what that might imply for how we conduct policy and management research. Interest in policy informatics is motivated by advances in computational tools and information and communication technologies that have allowed us to deal explicitly with complexity, networks, and emergence, often using a systems approach/perspective. Speakers include John Kamensky, Senior Fellow and Associate Partner, IBM Center for the Business of Government; Gregory Bloss, Public Health Analyst/Program Official, National Institute of Health (NIH); Maureen Pirog, Editor, Journal of Public Policy Analysis and Management (JPAM) and Professor at the Indiana University; John C. Bertot, Editor, Government Information Quarterly (GIQ) and Professor at the University of Maryland; and Louise Comfort, Professor, University of Pittsburgh.
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November 8-10, 2012, Helbig Presenting Paper at APPAM's 2012 Fall Research Conference ▼

The Association for Public Policy and Management (APPAM) is holding its Annual Conference, focusing on the theme: Policy Analysis and Public Management in an Age of Scarcity: The Challenges of Assessing Effectiveness and Efficiency. Natalie Helbig is presenting a paper, coauthored with Luis Lunes-Reyes (Universidad de las Americas) and Michael Deegan (Institute for Water Resources), entitled The role of performance information artifacts: A key mechanism for meaningful use.
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October 22-25, 2012, CTG and UNU-IITS Organize Thematic Session on “Bridging the North–South Gap in ICT–enabled Policy Modeling and Governance” at ICEGOV 2012 ▼

The goal of this session, organized by the eGovPoliNet/Crossover Consortium, sponsored by the European Commission FP7 research program, along with the Center for Technology in Government (CTG) and UNU-IIST, is to exchange current practices and experiences using ICT solutions for governance and policy modeling between developed and developing countries. In addition, the session explored the opportunities and challenges for developing and engaging a robust community of policy makers, researchers, practitioners working in policy development and e-government domains.
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Brief Bio

Natalie is a program associate at CTG, which includes assisting in the development, planning, implementation, analysis, and writing associated with a variety of projects. She began working for CTG in 2003 as a graduate research assistant.

Natalie’s work at CTG has focused on understanding information use and management in public organizations and the impact and changes brought about by new technologies such as mobile technologies or social media. Natalie’s expertise also includes the digital divide, open government and transparency, and fostering research-practice partnerships. Prior work at CTG includes an online skills assessment survey for NYS’ IT workforce and an examination of parcel data as an important public information resource.

Natalie completed her doctorate in Public Administration at the University at Albany in 2010. Her dissertation, Thinking Beyond Performance Indicators: A Holistic Study of Organizational Information Use, received the department's distinguished doctoral dissertation award. The study was concerned with how groups of organizational actors use performance information and other information resources to do their work. Findings highlight the need to understand the use of performance information as an organizational process and that organizational use is an emergent phenomenon with structural, cognitive, and behavioral dimensions. She currently teaches courses in Public Administration and Public Management at Rockefeller College of Public Affairs and Policy.

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Prior to working for CTG, Natalie worked in both the public and private sectors. She was a teacher and site-leader for a Denver, Colorado-based non-profit that created and managed after-school community technology centers (CTCs). Natalie was a New York State Assembly graduate fellow and legislative analyst for the Assembly Ways and Means Committee and has also interned at a variety of New York State agencies during her time as a Master’s student. Before returning to graduate studies, Natalie was a marketing director for a small financial services firm in Rochester, New York.

Selected Publications

Ferro, E., Gil-García, J. R., and Helbig, N. (2010). The Role of IT Literacy in the Definition of Digital Divide Policy Needs. Government Information Quarterly, 28 (1), pp. 3 -10.

Hrdinová, J. L., Helbig, N., and Stoller-Peters, C. (2010). Designing social media policy for government: Eight essential elements. Albany: Center for Technology in Government.

Dawes, S., and Helbig, N. (2010). Information Strategies for Open Government: Challenges and Prospects for Deriving Public Value from Government Transparency. Proceedings of the IFIP e-Government Conference, Lausanne, Switzerland. August 29th – September 2nd.

Helbig, N., Gil-García, J. R., and Ferro, E. (2009). Understanding the complexity in electronic government: Implications from the digital divide literature. Government Information Quarterly, 26 (1), pp. 89 – 97.

Rethemeyer, R. Karl, and Natalie C. Helbig. (2005). By the Numbers: Assessing the Nature of Quantitative Preparation in Public Policy, Public Administration, and Public Affairs Doctoral Education. Journal of Policy Analysis and Management. Vol. 24, No. 1, p. 921-928.

See full list of CTG Publications for this author with links ▼

Full List of CTG Publications for this author

Natalie C. Helbig, Anthony M. Cresswell, G. Brian Burke, and Luis Luna-Reyes

, The Dynamics of Opening Government Data, Center for Technology in Government, 2012

Anthony M. Cresswell, Meghan E. Cook, Natalie Helbig, Taewoo Nam, Weija Ran, and Jana Hrdinova

, Does Mobility Make a Difference? A Cumulative Study of the Impact of Mobile Technology in New York State Child Protective Services , Center for Technology in Government, 2012

Natalie Helbig, Sharon S. Dawes, Jana Hrdinová, and Meghan Cook

, Cultivating the Next Generation of International Digital Government Researchers: A Community-Building Experiment , 5th International Conference on Theory and Practice of Electronic Governance (ICEGOV2011), 2011

Sharon S. Dawes, Natalie Helbig, and Meghan Cook

, Promoting International Digital Government Research Collaboration: An Experiment in Community Building , Proceedings of the 12th Annual International Conference on Digital Government Research (dg.o 2011), 2011

Teresa M. Harrison, Santiago Guerrero, G. Brian Burke, Meghan Cook, Anthony Cresswell, Natalie Helbig, Jana Hrdinová, and Theresa Pardo

, Open Government and E-Government: Democratic Challenges from a Public Value Perspective , Proceedings of the 12th Annual International Conference on Digital Government Research (dg.o 2011), 2011

Sharon S. Dawes and Natalie Helbig

, Information Strategies for Open Government: Challenges and Prospects for Deriving Public Value from Government Transparency, Electronic Government: Lecture Notes in Computer Science, 2010

Natalie Helbig, Evgeny Stryin, Donna Canestraro, and Theresa Pardo

, Information and Transparency: Learning from Recovery Act Reporting Experiences. , (Forthcoming) Proceedings of the Eleventh Annual International Conference on Digital Government Research: (dg.o 2010), 2010

Jana Hrdinová, Natalie Helbig, and Catherine Stollar Peters

, Designing social media policy for government: Eight essential elements , Center for Technology in Government, 2010

Natalie Helbig, Sharon S. Dawes, Fawzi H. Mulki, Jana L. Hrdinová, Meghan E. Cook, and Tuuli Edwards

, International Digital Government Research: A Reconnaissance Study (1994 - 2008) - UPDATED, Center for Technology in Government, 2009

Jana Hrdinová, Natalie Helbig, and Anna Raup-Kounovsky

, Enterprise IT Governance in State Government: State Profiles, Center for Technology in Government, 2009

Meghan E. Cook, Natalie Helbig, Anthony M. Cresswell, Fawzi H. Mulki, and Bahadir K. Akcam

, Maximizing Current and Future Mobile Technology Investments in New York State Child Protective Services, Center for Technology in Government, 2008

Meghan E. Cook, Anthony M. Cresswell, Natalie Helbig, Fawzi H. Mulki, Bahadir K. Akcam , and Jana L. Hrdinová

, Assessing Mobile Technologies in Child Protective Services: A Demonstration Project in 23 New York State Local Departments of Social Services, Center for Technology in Government, 2008

Natalie Helbig, J. Ramon Gil-Garcia, and Sharon S. Dawes

, Examining Digital Government Publication Trends, Center for Technology in Government, 2008

Meghan E. Cook, Anthony M. Cresswell, Natalie Helbig, Jana L. Hrdinová, Fawzi H. Mulki, and Bahadir K. Akcam

, Assessing Mobile Technologies in Child Protective Services: An Extended Pilot in New York City's Administration for Children's Services, Center for Technology in Government, 2008

Anthony M. Cresswell, Meghan E. Cook, Natalie Helbig, Jana L. Hrdinová, J. Ramon Gil-Garcia, Fawzi H. Mulki, Bahadir K. Akcam , and Donna S. Canestraro

, Assessing Mobile Technologies in Child Protective Services, Center for Technology in Government, 2007

Sharon S. Dawes, Natalie Helbig, Russell Hassan, and J. Ramon Gil-Garcia

, New York State Information Technology Workforce Skills Assessment Statewide Survey Results, Center for Technology in Government, 2006

Sharon S. Dawes, Meghan E. Cook, and Natalie Helbig

, Challenges of Treating Information as a Public Resource: The Case of Parcel Data, Proceedings of the Thirty-Ninth Annual Hawaii International Conference on System Sciences (CD/ROM), January 4-7,2006, Computer Society Press, 2006

Meghan E. Cook, Sharon S. Dawes, Natalie C. Helbig, and Roger J. Lishnoff

, Use of Parcel Data in New York State: A Reconnaissance Study, Center for Technology in Government, 2005

Sharon S. Dawes, Natalie Helbig, and J. Ramon Gil-Garcia

, Highlights: Exploring the Feasibility of A Digital Government Journal, Center for Technology in Government, 2004

Selected Presentations

Helbig, N., Styrin, E., Canestraro, D., and Pardo, T. (2010).Information and Transparency: Learning from Recovery Act Reporting Experiences. Paper presented at the 11th International Conference on Digital Government Research, Puebla, Mexico. May 17-20.
Helbig, N., Hrdinova, J., and D. Canestraro. (2009). Enterprise IT governance at the state level: An emerging picture. Paper presented at the 10th International Conference on Digital Government Research, Puebla, Mexico. May 17-20.
Cook, Meghan, and Natalie Helbig. (2008). Making mobililty work in child protective services: Lessons from the field. Paper presented at the 9th International Conference on Digital Government Research, Montreal, Canada, May 18-21.
Dawes, Sharon S. and Natalie Helbig. (2007). Building a Research-Practice Partnership: Lessons from a Government IT workforce Study. Paper presented at theThirty-Ninth Annual Hawaii International Conference on System Sciences, Waikoloa, Big Island Hawaii, USA. January 3rd – 6th.

Education

Ph.D., Public Administration, 2010, University at Albany - SUNY
M.P.A., Public Administration, 2001, University at Albany - SUNY
B.S., Business Administration, 1997, University at Buffalo - SUNY