CTG staff members and fellows represent a broad range of academic disciplines and practical expertise.
- G. Brian Burke, Senior Program Associate
- Donna Canestraro, PMP, Program Manager
- Meghan Cook, Program Manager
- Jim Costello, Web Application Developer
- Nancy Cowan, School of Public Health
- Anthony M. Cresswell, Senior Fellow
- Sharon Dawes, Senior Fellow
- Lisset Drislane, Administrative Assistant to the Director
- J. Ramon Gil-Garcia, Research Director
- Hannu Larsson, Visiting Scholar
- Teresa Harrison, Faculty Fellow
- Alison Heaphy, Communications Manager
- Natalie Helbig, Senior Program Associate
- Hillary Closs, Program Assistant
- Jana Hrdinova, Program Associate
- Alan Kowlowitz, Government Fellow
- Jane Krumm-Schwan, Director of Administration and Finance
- Gloria Lisowski, Administrative Assistant
- Megan Sutherland, Program Assistant
- Manabu Nakashima, Rockefeller College
- Theresa Pardo, Center Director
- Paula Rickert, Administrative Coordinator
- Djoko Sigit Sayogo, Rockefeller College
- Derek Werthmuller, Director of Technology Innovation and Services
G. Brian Burke
Senior Program Associate
- Cross-boundary and transnational knowledge and information sharing networks
- Assessing the value of government information technology investments
- Government information management strategies
Brief Bio
Brian is a senior program associate at the Center for Technology n Government, University at Albany, State University of New York. He is responsible for designing and managing Center projects and developing new research opportunities focused on helping government foster public sector innovation, enhance capability, and generate public value. Brian also represents CTG on state, national, and international level advisory and work groups and at various academic and other professional conferences.
Brian has worked closely with governments at all levels in the United States and internationally as well as private sector experts and fellow researchers on understanding how policies, management practices, and information and communication technologies interact with and influence the performance of government and government’s relationships with citizens and other non-government actors. Most recently, Brian’s work has focused on the topics of Cross-Boundary and Transnational Knowledge and Information Sharing, Government Interoperability, and Assessing the Public Value of ICT Investments.
Prior to CTG, Brian worked for AT&T Government Solutions in the Office of the U.S. Secretary of Defense. Before that, he served as an officer in the United States Air Force.
Selected Publications
Dawes, S.S. & Burke, G.B. Building Transnational Knowledge Networks to Tackle Global Problems. Albany, NY: Center for Technology in Government, 2011.
Burke, G.B., Chris M. Wirth, Theresa A. Pardo, Amy D. Sullivan, Hyuckbin Kwon, and J. Ramon Gil-Garcia (2010). Moving Beyond Hierarchies: Creating Effective Collaboration Networks for West Nile Virus Biosurveillance in Oregon. In Dorothy Norris-Tirrell and Joy A. Clay (Eds). The Practice of Strategic Collaboration: From Silos to Action. Taylor and Francis.
Pardo, T.A. & Burke, G.B. Improving Government Interoperability: A capability framework for government managers. Albany, NY: Center for Technology in Government, 2011.
Burke, G.B. Government Information Locator System and Government Information Management in the United States. Journal of Library Science in China, 4, pp. 77-82, 2008. (Article translated and published in Chinese).
Cresswell, A.M., Burke, G.B. and Pardo, T.A. Advancing Return on Investment Analysis for Government IT: A Public Value Framework. Albany, NY: Center for Technology in Government, 2006.
- M.A., International Relations, 2003, Creighton University
- B.A., History and Political Science, 1994, Rutgers College
Donna Canestraro, PMP
Program Manager
- Interagency and Intergovernmental Information Sharing and Integration
- Business Process Analysis and Process Improvement
- Electronic Records Management
- Governance Process and Structures
- Critical Decisions Making Processes
- Strategic Planning
Brief Bio
Donna’s current work focuses on the policy, management, and technology issues related to inter- and intra-organizational information integration, enterprise IT Governance, and business process analysis. As Program Manager, Donna brings more than 30 years of professional experience in program and project management, adult education, and information technology to CTG’s partnership projects. She has been with the Center since 1999 and has worked collaboratively with Center partners from the government, corporate, and academic arena on policy, management, and technology issues surrounding information use in the public sector.
Over her tenure at the Center, Donna continues to work with state and federal agencies as well as international organizations in helping foster public sector innovation, enhance capability, and improve their information management strategies. She has brought her expertise in assisting groups in creating business cases, strategic plans, and governance structures. She is highly experienced in facilitation, group decision conferences, and all facets of collaborative work.
Donna has experience in the fields of education and training, marketing, management, and customer service. Prior to joining CTG, she was the Program Manager with the Professional Development Program at the University at Albany's Nelson A. Rockefeller College. She previously worked at UNISYS Corporation as both the solution center manager of the Albany district and State regional product manager. Prior to that, Donna was a manager with the General Electric Company at both the Pittsburgh and Schenectady operations.
Selected Publications
Pardo, T.A., Canestraro, D.S., Hrdinova, J., Cresswell, A.M., and Raup-Kounovsky, A. Creating Enhanced Enterprise Information Technology Governance for New York State: A Set of Recommendations for Value-Generated Change. Albany, NY: Center for Technology in Government, 2009.
Costello, Jim, Canestraro, D.S, Gil-Garcia, J.R., & Werthmuller, D. Using XML for Web Site Management: Lessons Learned Report, Albany, NY: Center for Technology in Government, 2008.
Costello, Jim, Canestraro, D.S, Werthmuller, D., Gil-Garcia, J.R., & Baker, Andrea. Using XML for Web Site Management: An Executive Briefing on streamlining workflow, reducing costs, and enhancing organizational value, Albany, NY: Center for Technology in Government, 2007.
Costello, Jim, Canestraro, D.S, Werthmuller, D., Gil-Garcia, J.R., & Baker, Andrea. Using XML for Web Site Management: Getting Started Guide, Albany, NY: Center for Technology in Government, 2006.
Canestraro, D.S, Pardo, T.A., Hrdinova, J., O’Connell, P. A Performance Measurement Framework for Balancing Growth and Public Safety: Town of Bethlehem. Albany, NY: Center for Technology in Government, 2006.
Cresswell, A.M., Canestraro, D.S., Pardo, T.A., Dawes, S.S., and Juraga, D. Sharing Justice Information: A Capability Assessment Toolkit . Albany, NY: Center for Technology in Government, 2005.
Cresswell, A.M., Canestraro, D.S., & Pardo, T.A. (November 2005). A Multi-dimensional Approach to Digital Government Capability Assessment. Paper presented at the Association for Public Policy Analysis and Management (APPAM) Conference, Washington DC.
- M.S., Curriculum and Instructional Design, 2001, University at Albany/State University of New York
- B.S., Education, 1977, Plattsburgh State University of New York
Meghan Cook
Program Manager
- Open government
- Intergovernmental relations
- Mobile government
- County and municipal government information management
- Cross-boundary collaboration
Brief Bio
As program manager, Meghan works with teams from government, corporate, and academic organizations to address information management issues through a unique collaborative process. In her role, she is responsible for overall planning and management of major Center projects, which includes conceptualizing, developing, and overseeing work focused on the policy, management, and technology issues surrounding information and information technology use in the public sector.
Over the past 15 years, Meghan has made major contributions in the areas of open government, mobile government, intergovernmental information sharing management, strategic planning, and IT business case planning. Her current portfolio includes work in open government, mobile government, and international community building.
Most recently, she led a series of related open government efforts, which resulted in the development of the Open Government Portfolio Public Value Assessment Tool and a workshop to develop a national open government research agenda. In addition, Meghan served on the United States Office of Personnel Management (OPM) Open Government Flagship Initiative Committee and authored a chapter on public value and transparency in the online guide aimed at promoting transparency.
In the area of mobile computing, Meghan led CTG’s five year study of the use of mobile technologies in child protective services in NYS. This work produced several reports and articles on the impact of mobile technologies on CPS work policies, procedures, and practices.
Meghan's efforts have focused on understanding how organizational capabilities, information policies, management practices, and technology choices work in concert to shape government operations and services. Her past work centered on the area of developing a portal for intergovernmental information systems in NYS and studying the collection and use of parcel data in public, private, and non profit organizations in NYS.
Meghan’s expertise also extends into community building where she led the project, Building a Sustainable International Digital Government Research Community and managed several efforts including digital government international working groups and the iGov Institute, a week long residential program for doctoral students.
Selected Publications
Cook, Meghan E. Delivering Public Value Through Transparency. In A Guide to Owning Transparency: How Federal Agencies can Implement and Benefit from Transparency, Open Form Foundation (online publication). October 2011.
Cook, Meghan E. Open Government and Public Value: Conceptualizing a Portfolio Assessment Tool. Albany, NY: Center for Technology in Government. May 2011.
Cook, Meghan E. Child Protective Services in New York State: Testing Mobile Technologies, Government Technology Magazine, September 2008.
Cook, Meghan E., Natalie Helbig, Jana L. Hrdinová, Fawzi H. Mulki, Bahadir K. Akcam. Assessing Mobile Technologies in Child Protective Services: A Demonstration Project in 23 New York State Local Departments of Social Services. Albany, NY: Center for Technology In Government, 2008.
Dawes, Sharon S. and Meghan E. Cook, Intergovernmental Digital Government: Principles and Strategies for G2G Relationships and Applications. In Ari-Veikko Anttiroiko and Matti Malkia (Eds), Encyclopedia of Digital Government, Hershey, PA: Idea Group Inc. 2006.
Dawes, Sharon S. Meghan E. Cook, and Natalie Helbig, Challenges of Treating Information as a Public Resource: The Case of Parcel Data, Proceedings of the Thirty-Ninth Annual Hawaii International Conference on System Sciences, January 4-7, 2006, Computer Society Press.
Cook, Meghan, Mark LaVigne, Christina Pagano, Sharon Dawes, and Theresa Pardo. Making A Case for Local E-Government. Albany, NY: Center for Technology in Government, 2002.
Cook, Meghan. What Citizens Want from E-Government. Albany, NY: Center for Technology in Government, 2000.
- Master of Science in Education, 2002, University at Albany, State University of New York
- Master of Public Administration, 1996, University at Albany, State University of New York
Jim Costello
Web Application Developer
- Web applications
- XML
- Database programming
Brief Bio
Jim is responsible for bringing dynamic and interactive features to CTG's Web site and other Web projects. As such, he incorporates SQL, XML, and Java components into Web applications and pursues other promising new technologies.
Jim brings 20 years of experience to CTG, which he joined in 2001. His expertise lies in innovative uses of technology for information sharing and education. He combines strong technical skills with a background in communications and training to support and enhance a variety of CTG projects and general operations.
Prior to joining CTG, Jim had his own Web design and development company and worked for several private and public organizations, including KeyCorp, the Professional Development Program of Rockefeller College, Coopers & Lybrand, and the Office of Data Processing, Human Resources Administration, City of New York. He has been an editor, technical writer, trainer, computer-based training designer, and manager of Web applications and distance learning.
Selected Publications
Costello, Jim, Canestraro, D.S, Gil-Garcia, J.R., & Werthmuller, D. Using XML for Web Site Management: Lessons Learned Report, Albany, NY: Center for Technology in Government, 2008.
Costello, Jim, Canestraro, D.S, Werthmuller, D., Gil-Garcia, J.R., & Baker, Andrea. Using XML for Web Site Management: An Executive Briefing on streamlining workflow, reducing costs, and enhancing organizational value, Albany, NY: Center for Technology in Government, 2007.
Costello, J., Werthmuller, D., & Apte, D. (2002). XML: A New Web Site Architecture. Albany: Center for Technology in Government.
- Ph.D., English/American Literature, 1983, State University of New York at Buffalo
- M.A., English/American Literature, 1981, State University of New York at Buffalo
- B.A., English and Philosophy, 1976, College of the Holy Cross
Nancy Cowan
School of Public Health
Nancy is a second year Masters of Public Health student concentrating in Environmental Health Science in the School of Public Health. She expects to graduate May 2013.
What brought you to the Center for Technology in Government?
When I saw that CTG is participating in a project regarding the use of satellite data to determine air quality, I was interested. Air quality is a crucial aspect to overall health, and many health implications are linked to poor air quality. Finding accurate measurements of air pollutants is a challenge for environmental health scientists, and to invest in new technology that can possibly indicate better measurements of air pollutants is a major advancement for our society’s health and future.
What did you do prior to coming to CTG?
I interned at the New York State Department of Health (NYSDOH) prior to working at CTG. In the summer of 2012, I worked at the Wadsworth Laboratories as a research assistant intern investigating new and more precise methods to detect contamination in drinking water. In the fall of 2012, I worked at the NYSDOH Center for Environmental Health, Bureau of Toxic Substance Assessment, where I conducted research on health implications associated with certain types of building insulation.
What are your plans/goals for the future?
I hope to find a career that works with communicating, informing, and educating the public about health issues associated with environmental exposures. I am possibly considering continuing education in my field by applying for a PhD or DrPH program.
How can CTG help you reach your goal for the future?
Communication and informing government agencies, non-profit agencies, educational institutions, and private sectors about STI are the main components of the project I am working on. Effective communication to an organization or the general public is a very important aspect in public health. I am also learning a lot of project management skills, which will be very useful for my future career in public health.
Anthony M. Cresswell
Senior Fellow
- Organizational studies
- Research methods
- The role of information in organizational action and innovation
Brief Bio
From 1999 to 2011, Dr. Creswell served as deputy director of CTG working with a variety of government, corporate and university partners to conduct applied research projects on the policy, management, and technology issues surrounding information use in the public sector. Dr. Cresswell retired at the end of 2011, but continues to work at CTG as a Senior Fellow.
He began working at CTG as a senior research fellow in 1994 and also served as interim director from 2008-2009. One of his major contributions has been his focus on return on investment for government information technology and addressing the core issue of determining public value. In addition, Dr. Cresswell’s efforts have been directed at problems of interorganizational information sharing, knowledge networks, and IT impacts on practice.
Dr. Cresswell has been at the University at Albany since 1979, with faculty appointments in Educational Administration and Information Science. Prior to arriving at the University at Albany, Dr. Cresswell served on the faculties of Northwestern University and Carnegie-Mellon University, and as a Faculty Advisor in the US Office of Management and Budget. In addition to research and teaching in the US, he has worked in information system and policy analysis projects in Africa, Asia, the Middle East, and Caribbean.
Selected Publications
Guney, S., & Cresswell, A.M. (2012). Technology-as-text in the communicative constitution of organization. Information and Organization (forthcoming).
Dawes, S. S., Cresswell, A.M., & Pardo, T.A. (2009). From "need to know" to "need to share": Tangled problems, information boundaries, and the building of public sector knowledge networks. Public Administration Review, 69(3), 392-402.
Luna-Reyes, L. F., Black, L.J., Cresswell, A. M., & Pardo, T.A. (2008). Knowledge sharing and trust in collaborative requirements analysis. System Dynamics Review, 24(3), 265–297.
Cresswell, A.M., Burke, G.B. & Pardo, T.A. Advancing Return on Investment Analysis for Government IT: A Public Value Framework. Albany, NY: Center for Technology In Government, 2006.
Cresswell, A.M., Pardo, T.A., Thompson, F., & Zhang, J. (2006) Trust and collaboration: Knowledge sharing in public it innovations. In R. Traunmuller (Ed.), Knowledge Transfer for eGovernment: Seeking Better Government Solutions. Linz, Austria: Trauner Verlag.
Cresswell, A.M., Return on Investment in IT: A Guide for Government Decision Makers,Albany, NY: Center for Technology in Government, 2003.
- Ed.D., Educational Administration, 1970, Teachers College, Columbia University
- M.S. Educational Administration, 1967, Northern Illinois University
- B.S. Chemistry, 1962, Northern Illinois University
Sharon Dawes
Senior Fellow
- Government information strategy and management
- International digital government research and practice
- Collaboration across organizational boundaries
Brief Bio
As senior fellow, Sharon develops international research and innovation partnerships with academic institutions and government agencies in Asia, Europe, and other countries.
From 1993 to 2007, Sharon served as CTG's founding director, building and nurturing research programs, applied projects, and public-private-academic partnerships. Under her leadership, CTG received several prestigious national awards including the Innovations in American Government Award.
Sharon is also professor emerita of Public Administration and Policy and Informatics and led the development of the UAlbany's Government Information Strategy and Management curriculum in public administration. Before coming to CTG, she was executive director of the New York State Forum for Information Resource Management, and an executive fellow at the Rockefeller Institute of Government. She spent her early career as a government program manager, including seven years as an associate commissioner responsible for New York's then $12 billion welfare programs.
A fellow of the National Academy of Public Administration, Sharon was elected the first president of the Digital Government Society of North America in 2006. She serves on advisory committees for the US National Science Foundation, the National Archives and Records Administration, and the United Nations University. She has been honored with leadership awards from public, private, and academic organizations.
Selected Publications
Dawes, Sharon S., Cresswell, Anthony M. and Pardo, Theresa A. (2009). From need to know to need to share: tangled problems, information boundaries, and the building of public sector knowledge networks, Public Administration Review, 69(3): 392-402.
Dawes Sharon S. (2009). Governance in the digital age: a research and action framework for an uncertain future. Government Information Quarterly, 26(2): 257-264.
Dawes, Sharon S. (2008). The evolution and continuing challenges of e-governance. Public Administration Review, 68(6): 82-102.
Eglene, Ophelia, Dawes, Sharon S. and Schneider, Carrie A. (2007). Leadership and authority patterns in public sector knowledge networks, American Review of Public Administration, 37(1): 91-113.
Eglene, Ophelia and Dawes, Sharon S. (2006). Challenges and strategies for conducting international public management research, Administration and Society, 38: 596-622.
Zhang, Jing, Dawes, Sharon S. (2006). Expectations and perceptions of benefits, barriers, and success in public sector knowledge networks, Public Performance and Management Review, 29(4):433-466.
- Ph.D., Public Administration, 1991, University at Albany/State University of New York, Dissertation: A Theory of Interagency Information Sharing
- B.A. Magna cum laude, American Studies, 1974, University at Albany/State University of New York
Lisset Drislane
Administrative Assistant to the Director
- Administrative and Executive Support
- Events coordination
- Human Resources Coordination
- Purchasing
Brief Bio
Lisset provides direct support to the Center’s Director, handling a wide range of administrative and executive support related tasks. She interacts with staff, national and international project participants and partners. She communicates requests for information and develops communication material on behalf of the Center Director.
Lisset joined the Center in February 2012 as the Administrative Assistant to the Director. She previously worked as an Administrative Assistant at the Research Foundation of SUNY- Professional Development Program for the Child Support Enforcement unit where she provided fiscal, administrative and logistic support to the project; set up travel arrangements for staff and trainees ensuring compliance with travel policies; solicited bids from vendors, managed purchase requisition and payment process, coordinated conferences, meetings and statewide trainings; prepared and distributed classroom and meeting materials; handled training registrations; provided customer service to local districts; assembled quarterly reports and kept record of customer and sponsor support.
- BS. Business Administration (2003), Universidad Privada Antenor Orrego, Peru [Dean's list 2000-02]
J. Ramon Gil-Garcia
Research Director
- Institutional and environmental theories for researching e-government
- Inter-organizational collaboration and information integration
- Theoretical linkages between organization theory, public management, and information science
- Government information management and policy
- Quantitative and multi-method research approaches
Brief Bio
Dr. Gil-Garcia is the research director at CTG. He has primary responsibility for developing and managing the Center’s research portfolio. Dr. Gil-Garcia also is responsible for helping maintain and expand the Center’s network with research sponsors, partners, and major stakeholders. He leads the development of research and other project proposals resulting in grant funding and contracts and serves as a Principal Investigator and a member of multi-disciplinary, multi-investigator research teams.
Previously, he was an associate professor in the Division of Public Administration and the director of the Data Center for Applied Research in Social Sciences at Centro de Investigación y Docencia Económicas (CIDE) in Mexico City. Dr. Gil-Garcia is also a member of the National System of Researchers in Mexico and, in 2009, was considered the most prolific author in the field of digital government research worldwide. He is a former Fulbright Scholar and is currently a Faculty Affiliate at the National Center for Digital Government, University of Massachusetts Amherst.
Dr. Gil-Garcia began working at CTG as a research assistant in 2002 and, prior to his current position, was post-doctoral fellow for two years. One of his major contributions has been his focus on inter-organizational collaboration and information integration in complex multi-jurisdictional policy domains such as public health and criminal justice. In addition, he has contributed to other important topics such as the use of XML for Web site content management, the use of GIS in emergency response, the use of mobile technologies in social services, and the development of evaluation frameworks for e-government.
Dr. Gil-Garcia is the author or co-author of articles inThe International Public Management Journal, Government Information Quarterly, Journal of the American Society for Information Science and Technology, European Journal of Information Systems, International Journal of Electronic Government Research, International Journal of Electronic Governance, Reforma y Democracia, Gestión y Política Pública, Convergencia, and Espacios Públicos, among other prestigious academic journals. Some of his publications are among the most cited in the field of digital government research worldwide. His research interests include collaborative electronic government, inter-organizational information integration, adoption and implementation of emergent technologies, information technologies and organizations, digital divide policies, new public management, public policy evaluation, and multi-method research approaches.
Dr. Gil-Garcia has been on the faculty of the Rockefeller College of Public Affairs and Policy and has been an adjunct professor in the Department of Management Science and Information Systems at the School of Business and at the School of Information Science and Policy at the University at Albany, State University of New York. He has lectured on topics such as Public Management, Policy Analysis, Organization Theory, Database Applications, Statistics, Web Development, Quantitative Analysis and Modeling, Research Methods, Public Administration Theory, Local Government Management, and Information Technologies in the Public Sector, among others. Prior to his academic positions, he worked as a systems analyst and the director's executive assistant at the General Direction of Rural Development, Secretary of Agricultural Development of the State of Mexico. Dr. Gil-Garcia also has experience as a consultant for federal, state, and local public organizations. He has been a volunteer in several non-profit organizations and is an active member of professional associations in fields such as Public Administration, Information Systems, and Political Science.
Selected Publications
Gil-Garcia, J. Ramon. (2012). Enacting Electronic Government Success: An Integrative Study of Government-wide Websites, Organizational Capabilities, and Institutions. New York, NY: Springer.
Luna-Reyes, Luis F. and J. Ramon Gil-Garcia. (2011). Using Institutional Theory and Dynamic Simulation to Understand Complex e-Government Phenomena. Government Information Quarterly, 28 (3): 329-345.
Gil-Garcia J. Ramon, Soon Ae Chun and Marijn Janssen. (2009). Government Information Sharing and Integration: Combining the Social and the Technical. Information Polity, 14 (1 and 2): 1-10.
Gil-Garcia, J. Ramon, Indushobha Chengalur-Smith and Peter Duchessi. (2007). Collaborative E-Government: Impediments and Benefits of Information Sharing Projects in the Public Sector. European Journal of Information Systems, 16(2): 121-133.
Gil-García, J. Ramón and Theresa A. Pardo. (2005). E-Government Success Factors: Mapping Practical Tools to Theoretical Foundations. Government Information Quarterly, 22 (2): 187–216.
- Ph.D., Public Administration and Policy, 2005, Rockefeller College of Public Affairs and Policy, University at Albany, SUNY.
- M.S., Public Administration and Policy, 1999, Center for Research and Teaching in Economics.
- Graduate Certificate, Government Information Management, 2001, National Institute of Public Administration.
- B.S., Political Science and Public Administration, 1997, Autonomous University of the State of Mexico.
Hannu Larsson
Visiting Scholar
- Governance
- eGovernment interoperability
Brief Bio
Hannu Larsson is a researcher and teacher at Örebro University, Sweden, active in the field of eGovernment within the discipline of Informatics/Information Systems. Since September 2008, he has been employed as a PhD student and part-time teacher. His research focus is on organizational aspects, such as governance issues and coordination of eGovernment interoperability work.
- M.A., International Master programme of eGovernment, Örebro University, 2008(?)
- B.A., Sociology, ?, 2006
Teresa Harrison
Faculty Fellow
- Communication and technology
- Relationship between new media and democratic processes and practices
- Open Government: Technology, Politics and Communication
Brief Bio
Dr. Harrison is professor in the Department of Communication at the University at Albany, SUNY. Her research interests focus on a range of topics centering on communication and technology, with a special emphasis on the relationship between new media and democratic processes and practices.
Teresa worked on the CTG team that collected and analyzed data related to the use of information technologies during the response to the World Trade Center attacks, and is currently focusing on projects related to open government initiatives.
Teresa chaired UAlbany's Department of Communication from 2001 to 2010 after serving as Associate Dean of the School of Humanities and Social Sciences at Rensselaer Polytechnic Institute from 1997-2001. She is the managing editor of the Electronic Journal of Communication, which began publishing in 1990 as one of the discipline's first peer reviewed online journals. She has also served on the editorial board of publications such as the Journal of Computer Mediated Communication and New Media & Society. Her work has been supported by the National Science Foundation and her publications have appeared in Human Communication Research, Communication Monographs, Communication Yearbook, Journal of the American Society for Information Science and Technology, Journal of Computer Mediated Communication, and New Media & Society.
Selected Publications
Harrison, T., Guerrero, S., Burke, G. B., Cook, M., Cresswell, A., Helbig, N., Hrdinová, J., & Pardo, T. (2011). Open government and e-government: Democratic challenges from a public value perspective. In Proceedings of the 12th Annual Digital Government Research Conference. Digital Government Research Center.
Harrison, T. and Zappen, J. (2010). Designing e-government: Exploring the potential of new information and communication technology paradigms for democratic purposes. In J. Scholl (ed.) Electronic Government: Information, Technology, and Transformation (p. 156-176). Armonk, NY: ME Sharpe.
Harrison, T., Zappen, J., & Watson, D. (2009). Children’s use of government information systems: Design and usability. In Proceedings of DG2009, the 10th National Conference on Digital Government Research. Digital Government Research Center.
Zappen, J., Harrison, T., & Watson, D. (2008). A new paradigm for designing e-government: Web 2.0 and experience design. In Proceedings of DG2008, the 9th National Conference on Digital Government Research. Digital Government Research Center.
Harrison, T., Pardo, T., Gil-Garcia, J. R., Thompson, F., Juraga, D. (2007). Geographic information technologies, structuration theory, and the World Trade Center crisis. Journal of the American Society for Information Science and Technology, 58(14), 2240-2254. Winner of the 2008 John Wiley Best JASIST Paper Award.
- Ph.D., Communication, 1981, Bowling Green State University
- MA, Communication, 1975, Bowling Green State University
- B.S., Political Science, 1974, Northern Arizona University
Alison Heaphy
Communications Manager
- Public relations and marketing
- Writing and editing
- Web site design and content management
Brief Bio
As communications manager for CTG, Alison is responsible for managing, promoting, marketing and disseminating information about CTG's projects and products as well as expanding the Center's outreach efforts within academic, government, research, and corporate communities.
Alison coordinates all of CTG's public relations efforts through the writing and dissemination of press releases; maintains relationships with selected government technology trade publications and members of the press; maintains a working relationship with the University at Albany public relations staff; and responds to external requests for information. She also works with program staff to plan and execute outreach plans for individual CTG projects and publications. Alison is responsible for producing CTG's Annual Report, managing Web site content, and disseminating monthly Web news email with brief updates on recent CTG publications, events, awards, and project announcements.
Prior to joining CTG in the summer of 2005, Alison was the communications director for the Preservation League of New York State. Previously she was director of land use policy for National Audubon Society’s New York State office. She also has past communications experience working for a New York City Councilmember, a New York City based commercial real estate company, and the Convention and Visitors Bureau in Media, Pennsylvania.
- B.A. History, University of Pennsylvania, 1988
Natalie Helbig
Senior Program Associate
- Information use and management in public organizations
- Public management
- Digital divide and e-government
Brief Bio
Natalie is a program associate at CTG, which includes assisting in the development, planning, implementation, analysis, and writing associated with a variety of projects. She began working for CTG in 2003 as a graduate research assistant.
Natalie’s work at CTG has focused on understanding information use and management in public organizations and the impact and changes brought about by new technologies such as mobile technologies or social media. Natalie’s expertise also includes the digital divide, open government and transparency, and fostering research-practice partnerships. Prior work at CTG includes an online skills assessment survey for NYS’ IT workforce and an examination of parcel data as an important public information resource.
Natalie completed her doctorate in Public Administration at the University at Albany in 2010. Her dissertation, Thinking Beyond Performance Indicators: A Holistic Study of Organizational Information Use, received the department's distinguished doctoral dissertation award. The study was concerned with how groups of organizational actors use performance information and other information resources to do their work. Findings highlight the need to understand the use of performance information as an organizational process and that organizational use is an emergent phenomenon with structural, cognitive, and behavioral dimensions. She currently teaches courses in Public Administration and Public Management at Rockefeller College of Public Affairs and Policy.
Prior to working for CTG, Natalie worked in both the public and private sectors. She was a teacher and site-leader for a Denver, Colorado-based non-profit that created and managed after-school community technology centers (CTCs). Natalie was a New York State Assembly graduate fellow and legislative analyst for the Assembly Ways and Means Committee and has also interned at a variety of New York State agencies during her time as a Master’s student. Before returning to graduate studies, Natalie was a marketing director for a small financial services firm in Rochester, New York.
Selected Publications
Ferro, E., Gil-García, J. R., and Helbig, N. (2010). The Role of IT Literacy in the Definition of Digital Divide Policy Needs. Government Information Quarterly, 28 (1), pp. 3 -10.
Hrdinová, J. L., Helbig, N., and Stoller-Peters, C. (2010). Designing social media policy for government: Eight essential elements. Albany: Center for Technology in Government.
Dawes, S., and Helbig, N. (2010). Information Strategies for Open Government: Challenges and Prospects for Deriving Public Value from Government Transparency. Proceedings of the IFIP e-Government Conference, Lausanne, Switzerland. August 29th – September 2nd.
Helbig, N., Gil-García, J. R., and Ferro, E. (2009). Understanding the complexity in electronic government: Implications from the digital divide literature.
Government Information Quarterly, 26 (1), pp. 89 – 97.
Rethemeyer, R. Karl, and Natalie C. Helbig. (2005). By the Numbers: Assessing the Nature of
Quantitative Preparation in Public Policy, Public Administration, and Public Affairs Doctoral Education. Journal of Policy Analysis and Management. Vol. 24, No. 1, p. 921-928.
- Helbig, N., Styrin, E., Canestraro, D., and Pardo, T. (2010).Information and Transparency: Learning from Recovery Act Reporting Experiences. Paper presented at the 11th International Conference on Digital Government Research, Puebla, Mexico. May 17-20.
- Helbig, N., Hrdinova, J., and D. Canestraro. (2009). Enterprise IT governance at the state level: An emerging picture. Paper presented at the 10th International Conference on Digital Government Research, Puebla, Mexico. May 17-20.
- Cook, Meghan, and Natalie Helbig. (2008). Making mobililty work in child protective services: Lessons from the field. Paper presented at the 9th International Conference on Digital Government Research, Montreal, Canada, May 18-21.
- Dawes, Sharon S. and Natalie Helbig. (2007). Building a Research-Practice Partnership: Lessons from a Government IT workforce Study. Paper presented at theThirty-Ninth Annual Hawaii International Conference on System Sciences, Waikoloa, Big Island Hawaii, USA. January 3rd – 6th.
- Ph.D., Public Administration, 2010, University at Albany - SUNY
- M.P.A., Public Administration, 2001, University at Albany - SUNY
- B.S., Business Administration, 1997, University at Buffalo - SUNY
Hillary Closs
Program Assistant
- MACRO Social Work Practice
- Program Development and Implementation
- Marketing and Social Media
- Aging and Developmentally Disabled Populations
Brief Bio
Hillary Closs is a program assistant at CTG. In this position, Hillary’s main responsibility is as Project Coordinator for the National Youth in Transition Database (NYTD) project. NYTD is a partnership with the Office for Children and Family Services (OCFS) and Stony Brook University’s Center for Survey Research to implement a federally mandated, statewide survey that collects outcome data on 17, 19, and 21 year old foster care youth. As Project Coordinator, Hillary leads the development of creative and efficient strategies to ensure that the survey is administered and collected according to federal guidelines.
Hillary started working for CTG in October 2012. Prior experience includes an internship at the Rensselaer County Department of Social Services (RCDSS) working with families in both the Foster Care and the Prevention Units to create healthy homes. She helped to pilot a new enhanced visit-coaching framework towards mandated visitations issued by OCFS and lead the development and implementation of a Foster Parent Satisfaction Survey. She’s worked with The Kathryn Zox Show on VoiceAmerica World Talk Radio as a media specialist and as a National Coalition Building Institute trainer for multicultural programming.
Hillary is a graduate of the University at Albany, State University of New York School of Social Welfare for both her undergraduate degree in Social Welfare and her Master’s degree in Social Work (MSW). Her focus area is child welfare systems with concentrations in advocacy, community organizing and outcome evaluation.
Selected Presentations
Closs, H (2011). Persons with Developmental Disabilities: Looking at Health Concerns through the Context of Health Disparities. Paper presented at the 39th Annual Conference of the New York State Society on Aging, Saratoga Springs, New York.
- M.S.W, University at Albany – SUNY, 2012
- B.S., Social Welfare, University at Albany – SUNY, 2011
Jana Hrdinova
Program Associate
- Current practice research
- Social Media Policies
- Immigration policy and analysis
- Comparative and International Politics
Brief Bio
Jana Hrdinová is a program associate at CTG. In this position, Jana is responsible for assisting in the development, planning, implementation, management, analysis, and writing associated with various CTG projects.
Jana began working at CTG as a program assistant in January 2006. She came with an extensive expertise in the field of immigration policy and policy analysis, and has built expertise in conducting current practice research, survey design, and project development and administration. In most recent years, she has managed CTG’s Exploratory Social Media Project, organized its doctoral research institute, and conducted research in the field of mobile technology and enterprise IT governance.
Jana previously worked for U.S. Senator (Minnesota) Mark Dayton as deputy director for constituent services concentrating predominantly on immigration issues. In addition to assisting constituents with problems regarding federal agencies, Jana conducted outreach to Minnesota’s African-immigrant and African-American communities, and advised Senator Dayton on immigration, worker’s compensation, and postal service policy issues.
Jana graduated summa cum laude in International Relations from the University of Minnesota, and obtained a Master of Arts in Political Science from the University of Minnesota.
Selected Publications
Jana L. Hrdinová, Natalie Helbig, Catherine Stollar Peters. Designing social media policy for government: Eight essential elements, Albany, NY: Center for Technology In Government, 2010.
Meghan E. Cook, Natalie Helbig, Jana L. Hrdinová, Fawzi H. Mulki, Bahadir K. Akcam. Assessing Mobile Technologies in Child Protective Services: A Demonstration Project in 23 New York State Local Departments of Social Services, Albany, NY: Center for Technology In Government, 2008.
Cook, Meghan E., Cresswell, Anthony M., Natalie Helbig, Jana L. Hrdinová, Fawzi H. Mulki, Bahadir K. Akcam. Assessing Mobile Technologies in Child Protective Services: An Extended Pilot in New York City's Administration for Children's Services, Albany, NY: Center for Technology In Government, 2008.
Cresswell, Anthony M., Cook, Meghan E., Helbig, Natalie, Hrdinová, Jana L., Gil-Garcia, J. Ramon, Mulki, Fawzi H., Akcam, Bahadir K., and Canestraro, Donna S. Assessing Mobile Technologies in Child Protective Services, Albany, NY: Center for Technology In Government, 2007.
- M.A., Political Science, 2003, University of Minnesota
- B.A., International Relations, 2000, University of Minnesota
Alan Kowlowitz
Government Fellow
- Electronic records management and preservation
- Identity and Access Management (IAM)
- Information security management, policy and standards
Brief Bio
Retired from state service, Alan has brought his 32 years of experience with the New York State Archives and the Office for Technology (OFT) to CTG as a Government Fellow. Alan is applying his expertise and deep knowledge of NYS government and its critical challenges to identifying key themes across past projects, taking the lead on repackaging past reports, and researching related topics to help address emerging issues in digital government.
During his tenure at both the State Archives and OFT, Alan was involved with CTG projects in various capacities. While at the State Archives he co-authored and was principle State Archives participant in the Models for Action project. While at OFT he served on the Advisory Group for Gateways project and cooperated with CTG on many other e-Government initiatives.
Alan was on the staff of the State Archives between 1979-1999 where he helped establish and then manage that institution’s electronic records program. While at the State Archives, he also assisted OFT in drafting New York State’s Electronic Signatures and Records Act (ESRA). Between 2000-2004, Alan served on the OFT team that developed the ESRA regulations and guidelines and established the State’s e-Government/e-Commerce Program. During his tenure with both the State Archives and OFT, Alan has had extensive experience working with local governments on electronic records and e-government issues.
From 2004-2010, Alan served in OFT’s Security and Risk Management Office where he developed organizational security policies and standards covering areas from Identity and Access Management to wireless networks as well as overseeing the agency’s Business Continuity Program. Alan served on the NYS CIO Council’s Identity and Access Management Work Group, where he developed New York State’s Identity Trust Model and Enterprise Identity Management (EIM) Governance Authority policy. Before leaving OFT, Alan completed a major project to revise the agency’s security policies and standards to bring them into line with International Standard Organizations security standards. He is a Certified Information Security Manager (CISM).
Selected Publications
Kowlowitz, Alan & Aveni, John. Report to the Governor and Legislature on New York State's Electronic Signatures and Records Act, New York State Office for Technology, November 1, 2004.
Kowlowitz, Alan. NYS Best Practice Guidelines # G04-001 Electronic Signatures and Records (ESRA) Guidelines, New York State Office for Technology, May 2004.
Kowlowitz, Alan. Playing the Electronic Angles and Working the Digital Seams: The Challenge and Opportunities State Electronic Government Initiatives Present to State Archival and Records Management Programs, in Bruce Dearstyne, ed. Effective Approaches for Managing Electronic Records and Archives, Scarecrow Press, 2001.
Kelly, Kristine L., Kowlowitz, Alan, Pardo, Theresa A., Green, Darryl E. (1999). Practical Tools for Electronic Records Management and Preservation by Models for Action, Albany: Center for Technology in Government.
- Northern Illinois University, (PhD courses completed in 1979) (American History)
- MA, Interdisciplinary Social Sciences (Sociology and History), 1976, State University of New York at Buffalo
- B.A., Political Science, 1972, State University of New York at Binghamton
Jane Krumm-Schwan
Director of Administration and Finance
- Financial management
- Public relations and marketing
- Human resources management
- Network administration and information system implementation
Brief Bio
As Director of CTG's Administration and Outreach Unit, Jane manages the Center's day to day operations, financial planning and reporting, grants administration, human resources, purchasing, and outreach activities. She supervises the administration and outreach unit, a five-person team that provides administrative support, information dissemination, and logistics planning for all CTG events.
Jane has 20 years of experience as a business manager in higher education and nonprofit organizations. She also has experience in computer network administration and information systems implementation in purchasing, financial, and healthcare organizations.
Prior to joining CTG in October of 2000, she was assistant to the chair of the English Department at the University at Albany. Previously she worked at the director level for the New York State Association of Health Care Providers in Albany, Family and Children's Services of Ithaca, the YWCA of Cortland, American Heart Association of NYS Southern Tier region, Student Management Cooperative Corporation at Cornell University, and Admissions at Ithaca College.
- B.S. Human Ecology, 1978, Oneonta, State University of New York
Gloria Lisowski
Administrative Assistant
Brief Bio
At the Center, Gloria supports arranging travel for staff, maintaining calendars, front desk duties, and other related project support.
She comes to the Center with prior administrative work experience at the University. She has had appointments in the Physics and Biology departments supporting the main office and the administrative needs of both faculty and students. Prior to working in these academic departments, she was at the University Health Center supporting the daily activities of a very busy health center, assisting both the medical staff and incoming students.
Megan Sutherland
Program Assistant
- Archives and Records Management
- Open Government – Governance and Information Management Strategy
Brief Bio
As a program staff assistant here at CTG, Megan’s focus is on providing support to staff on various projects by assisting in the development, planning, management, analysis and writing.
In December 2012, Megan completed her graduate study at the University at Albany’s College of Computing and Information with a Master’s degree in Information Science with concentrated studies in Archives and Records Management. Her graduate studies at Albany focused primarily on preservation and conservation management in archives administration, library services, records management and procedures (i.e. inventory, records and information systems, management policies and development, etc.). She also holds a Bachelor’s in History from SUNY Albany.
Prior to working at CTG, Megan worked with the Committee on Open Government as an intern in which I focused on city and town clerks and IT professionals working in government at the local level. The research was conducted within the State of New York and was designed to study and assess how the use of, or lack of, technology affected management and access to government documents. She also interned at CTG and worked on an ongoing project to develop a shared code enforcement data repository for cities in the Capital Region.
Selected Presentations
Sutherland, M. (2011). Evaluating the Importance of Technology and the Role of Information Providers within Local Governments in New York. Albany, New York: Committee on Open Government.
- M.A, Information Science, University at Albany – SUNY, 2012
- B.A., History, University at Albany – SUNY, 2010
Manabu Nakashima
Rockefeller College
Manabu Nakashima is a PhD student at Rockefeller College at the University at Albany. He is specializing in Public Management.
What brought you to the Center for Technology in Government?
What mainly brings me to CTG is the "Understanding Transnational Public Sector Knowledge Networks" project that studies information and knowledge sharing among organizations dealing with public problems such as air pollution. Information and knowledge sharing is a critical part of inter-organizational relationships, which is one of my research interests, therefore this project is a great learning opportunity for me. The project studies cooperation between organizations across national boundaries. This is exciting to me because there is not much empirical research exploring in detail factors and processes that influence transnational information and knowledge sharing among organizations dealing with public problems.
What did you do prior to coming to CTG?
After I got my MPA from the University of Southern California in 2005, I worked for a public agency in Japan. From that work experience, I learned the importance of inter-organizational relationships and management for public agencies. Thus I decided to study inter-organizational relationships and management at the Rockefeller College of Public Affairs and Policy. I choose this school because it provides multiple perspectives and methods such as Social Network Analysis and qualitative analysis to study the subject.
What are your plans/goals for the future?
As a student of applied social science, my goals are to conduct research relevant to the practices of public agencies. I want to help solve public problems, especially in the domain of immigration policy, which also interests me as well as inter-organizational relationships.
How can CTG help you reach your goal for the future?
CTG conducts research that is useful to the practices of public agencies. For instance, an objective of the "Understanding Transnational Public Sector Knowledge Networks" project is to provide practical tools for effective transnational information and knowledge sharing. As I mentioned, I also like to conduct research relevant to the practices of public agencies. To conduct such research, I hope to learn research processes and skills, especially how to find research topics and how to connect research findings to practical tools or policy proposals while I am working at CTG.
Theresa Pardo
Center Director
- Information technology innovation in the public sector
- Electronic records management
- Interagency and intergovernmental information sharing and integration
- Information technology business case planning and development
Brief Bio
Theresa works with a variety of government, corporate, and university partners to lead applied research projects on the policy, management, and technology issues surrounding information and information technology use in the public sector.
Theresa's current portfolio includes the development of a public value assessment framework for U.S. federal government open government initiatives funded by the U.S. National Science Foundation (NSF), and the development of models of social and technical interactions in cross-boundary information sharing and integration as well as information technology enterprise governance. Her most recent NSF-funded effort is as the principal investigator for a project to develop a data interoperability framework for the North American Free Trade Agreement (NAFTA) region by working with stakeholder communities involved in the growth of coffee in Mexico that is distributed, brewed, and consumed in Canada and the United States. In addition to funding from NSF, Theresa’s research at CTG has been funded by the Social Science and Humanities Research Council of Canada, U.S. Department of Justice, the U.S. Library of Congress, the U.S. National Archives and Records Administration, the United Nations and New York State and local government agencies, among others.
Theresa is a Research Associate Professor at the Rockefeller College of Public Administration and Policy and an affiliated faculty member of the College of Computing and Information at the University at Albany. She is one of the founding developers of the highly ranked Government Information Strategy and Management curriculum at Rockefeller College. The academic program focuses on the policy, management and technology dimensions of information and technology use in the design and delivery of government programs. In 2008, Theresa received the University at Albany’s Excellence in Teaching Award.
Theresa has written over 100 articles, research reports, book chapters and case studies focusing on IT innovation in the public sector, cross-boundary information sharing, trust and knowledge sharing, preservation of government records in digital form, and multi-method research. She has received numerous awards for her written work, including the 2008 best paper of the year award from the Journal of the American Society for Information Science and Technology and Best Paper Award in the E-Government Track at the 2009 Hawaii International Conference on System Sciences (HICSS).
Theresa is also a contributing author to practitioner publications such as Public CIO and regularly participates as an instructor in professional development programs for government executives. Recent efforts include programs for the National Association of Chief Information Officers Corporate Council, GAO Information Technology Week, United Nations, the Instituto Nacional De Administracao Publica in Portugal, the Turkish Ministry of Finance, and the U.S. Federal Government Office of Personnel Management.
Theresa is an elected member of the Board for the Digital Government Society of North America and a member of the editorial board for several peer-reviewed journals, including Government Information Quarterly. She serves as a member of national and international advisory boards for organizations such as the National Center for Security and Preparedness, the Data Center for Applied Research in Social Sciences at Centro de Investigacion y Docencia Economicas (CIDE) in Mexico City, the U. S. Government Accountability (GAO) Office Executive Council for Information and Technology Management, and the International Conference on Theory and Practice of Electronic Governance (ICEGOV). She is also a Senior Adviser to the State Information Center, P.R. China.
Selected Publications
Helbig, N., Stryin, E., Canestraro, D., and Pardo T.A., Information and Transparency: Learning from Recovery Act Reporting Experiences, Proceedings of the Eleventh Annual International Conference on Digital Government Research: (dg.o 2010), May 2010, pp.1-10.
Gharawi, M.A., Pardo, T.A., and Guerrero, S. Issues and Strategies for Conducting Cross-National E- Government Comparative Research ,Paper presented at the 3rd International Conference on Theory and Practice of Electronic Governance (ICEGOV2009), Bogotá, Colombia, November 10-13, 2009.
Pardo, T.A., Burke, G.B., Gil-Garica, J. R., and Guler, A. , Clarity of Roles and Responsibilities in Government Cross-Boundary Information Sharing Initiatives: Identifying the Determinants, Proceedings of 5th International Conference on e-Government, Wed, 21 Oct 2009, pp.148-155.
Dawes, S.S., Cresswell, A.M., and Pardo, T.A , From ‘‘Need to Know’’ to ‘‘Need to Share’’: Tangled Problems, Information Boundaries, and the Building of Public Sector Knowledge Networks, Public Administration Review, Volume 69, Issue 3 (p 392-402).
Pardo, T. A., Gil-Garcia, J. R., and Burke, G. B. , Governance structures in cross-boundary information sharing: Lessons from state and local criminal justice initiatives, Proceedings of the Forty-First Annual Hawaii International Conference on System Sciences (HICSS 2008), Jan 2008, p.211.
Pardo, T. A., Gil-Garcia, J. R., and Burke, G. B. , Informal leadership and networks: Lessons from the response to the West Nile Virus outbreak in North America, Paper presented at the eChallenges e-2007 Conference, The Hague, Netherlands, Oct 2007.
- Ph.D., Information Science, 1998, University at Albany/State University of New York, Dissertation: Reducing the Risks of Innovative Uses of Information Technology in the Public Sector: A Multidisciplinary Model.
- M.S. Educational Administration, 1990, University at Albany/State University of New York.
- B.A. Political Science, 1982, University at Albany/State University of New York.
Paula Rickert
Administrative Coordinator
- Coordination of work in the Administration and Outreach Unit
- Purchasing
- Events coordination
- Product development support
- Graduate assistant appointments
Brief Bio
Paula coordinates and supervises the work of support staff on-going and provides support to center projects. She plays an active role in CTG activities by participating in events coordination, as well as continuing to support Administration and Outreach Unit activities of purchasing, information dissemination and retention, facility coordination, and graduate assistant appointments.
Paula joined the Center in May 2004 as an adminstrative assistant. She previously worked as an administrative assistant at the SUNY Brockport Small Business Development Center. At the Small Business Development Center she served as events coordinator, database specialist and purchasing agent for four years, and as one of the coordinators for the NYSSBDC Staff Training in 2002.
- B.S. Cum Laude, Computer Information Systems, 2003, State University of New York at Brockport
- A.O.S. Administration and Microprocessing 1998, Bryant & Stratton
- A.S. Arts & Science, 1987, Monroe Community College
Djoko Sigit Sayogo
Rockefeller College
Djoko Sigit Sayogo is a third year PhD candidate at Rockefeller College at the University at Albany. He is specializing in Public Administration.
What brought you to the Center for Technology in Government?
I have always had a keen interest on e-government issues, considering that it is newly implemented in my country. Even before I joined the Public Administration PhD program at the University at Albany, I often came across publications from CTG when I researched e-government from my home country. Hence, I noted CTG as one of the leader in e-government research and projects. Since then, I hoped that I could learn more and shape my research ability by joining CTG.
What did you do prior to coming to CTG?
After completing my Master of Accounting degree from the University of Melbourne, Australia in 2003, I worked in the University of Muhammadiyah at Malang, one of the biggest Islamic universities in Indonesia. Part of my job was managing the internet training program for new students and also managing and designing on-going computer-related training. In 2007, I joined a transnational collaborative project between local government in Indonesia and counterparts from the Netherlands as Secretary for the Indonesian counterpart. In 2008, I received the Fulbright Presidential Scholarship for PhD study to attend the University at Albany.
What are your plans/goals for the future?
After the completion of my PhD study, I will return to Indonesia and continue as faculty member at the University of Muhammadiyah at Malang.
How can CTG help you reach your goal for the future?
I hope the tasks I am learning in CTG will enhance my research skills as well as my perspective in looking at research issues. To have both quantitative and qualitative analytical skills will expand my research scope and point of view. The practical skills that I hope to learn while I am working at CTG will be beneficial in opening new work opportunities as a consultant in Indonesia.
Derek Werthmuller
Director of Technology Innovation and Services
- Reliable and sustainable computing
- Automated deployment and management of systems
- Computer and network security
Brief Bio
As the director of technology services, Derek manages the Technology Solutions Laboratory and the Technology Services Unit to maintain the Center's technology infrastructure, conduct technology investigations, and support electronic products.
Derek brings more than 15 years of experience to his position as director of technology services. He brings experience building networks, automating system management and system deployment, and evaluating sustainable software systems.
Prior to joining CTG, Derek spent six years at Siena College as a computer and network specialist. His accomplishments at Siena include establishing an Internet presence for the College and expanding the multi-building campus network.
Selected Publications
Costello, J., Werthmuller, D., & Apte, D. XML: A New Web Site Architecture. Albany: Center for Technology in Government, 2002.
- B.S., Computer Science, 1995, Siena College
- A.A.S., Electrical Technology, 1989, Schenectady County Community College