At the Digital Government Society of North America’s 9th Annual International Digital Government Research Conference (dg.o 2008), Donna Canestraro, Theresa Pardo, and Anna Raup-Kounovsky, along with Dennis Taratus of the New York State Department of Public Service (DPS), received the Best Management, Case Study, and Policy Paper Award for Regional Telecommunication Incident Response: Delivering Public Value Through Increased Trust.